Why should I confirm changes even when logged in?

In order to protect your account you now have to provide a One Time PIN (OTP) whenever you make changes to your account. This ensures the following;

  1. Even in the unlikely event that somebody else gains access to your account, they will not be able to make changes to your account without your knowledge and consent.
  2. It will be more difficult to make unauthorised payments from your account.

Please note that for this to work you must have registered a valid email address. If you have not registered
a valid email address, you can send a support request (only via internal email service) with the valid email address which you would like added to your account.

**The internal email must come from the account owner and only change request relating to the account from which the internal email is received will be actioned. **