Known Issues – Swifin Connect

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Home
dPOS
- Member dPOS
- Operator dPOS
Mailbox
Connect
Account
Transact
Shop
Help
Media
Privacy

Access channels

8

Activated Account
Can’t log into mobile app
Lumi (AKL)
Pending Account
What is the Swifin Platform?
When are restrictions imposed on an account?
Where can I use Lumi (AKL)?
Why use a digital currency?

AfCFTA

2

Lumi (AKL)
Working with Local Institutions

Conversion

12

Conversion
ECO-6 Exchange Rate Mechanism
How to search products in the online shop
Lumi (AKL)
Lumi stimulus payment
More information on digital currency
What is a digital currency?
What is the Swifin Platform?
Where can I use Lumi (AKL)?
Why are AKL transactions FREE of charge?
Why should I keep my balance in AKL instead of converting?
Working with Local Institutions

Digital currency

17

AI Transaction Monitoring
ECO-6 Exchange Rate Mechanism
How to check Lumi balance
How to search products in the online shop
Lumi (AKL)
Lumi stimulus payment
More information on digital currency
Restricted account balance limit
Rewards to inspire others
What is a digital currency?
What is the Swifin Platform?
When are restrictions imposed on an account?
Where can I use Lumi (AKL)?
Why are AKL transactions FREE of charge?
Why should I keep my balance in AKL instead of converting?
Why use a digital currency?
Working with Local Institutions

ECO-6 Regulations

12

AI Transaction Monitoring
ECO-6 Exchange Rate Mechanism
How to search products in the online shop
More information on digital currency
Restricted account balance limit
What is a digital currency?
What is the Swifin Platform?
Where can I use Lumi (AKL)?
Why are AKL transactions FREE of charge?
Why should I keep my balance in AKL instead of converting?
Why use a digital currency?
Working with Local Institutions

Financial inclusion

21

AI Transaction Monitoring
Can’t log into mobile app
ECO-6 Exchange Rate Mechanism
How to check Lumi balance
How to make a payment with Swifin Platform Account
How to search products in the online shop
Individual, Business and Referrals
Lumi (AKL)
Lumi stimulus payment
More information on digital currency
Restricted account balance limit
Rewards to inspire others
What is a digital currency?
What is an organised community?
What is the Swifin Platform?
When are restrictions imposed on an account?
Where can I use Lumi (AKL)?
Why are AKL transactions FREE of charge?
Why should I keep my balance in AKL instead of converting?
Why use a digital currency?
Working with Local Institutions

Invite

5

Activated Account
Individual, Business and Referrals
Invite friends, family and business partners
Pending Account
Rejected Account

Known Issues

2

Can’t log into mobile app
Error login in

Lumi

17

AI Transaction Monitoring
Can’t log into mobile app
ECO-6 Exchange Rate Mechanism
How to check Lumi balance
How to search products in the online shop
Lumi (AKL)
Lumi stimulus payment
More information on digital currency
Restricted account balance limit
What is a digital currency?
What is the Swifin Platform?
When are restrictions imposed on an account?
Where can I use Lumi (AKL)?
Why are AKL transactions FREE of charge?
Why should I keep my balance in AKL instead of converting?
Why use a digital currency?
Working with Local Institutions

Marketplace

7

Forgot Swifin Connect password
How to search products in the online shop
Lumi stimulus payment
Online shop
Where can I use Lumi (AKL)?
Why use a digital currency?
Working with Local Institutions

Mobile app

2

Can’t log into mobile app
Trusted device activation

Password

5

EOTP (Emailed One Time PIN)
Forgot Swifin Account password
Forgot Swifin Connect password
Trusted device activation
Why should I confirm changes even when logged in?

Payment

18

AI Transaction Monitoring
Can’t log into mobile app
ECO-6 Exchange Rate Mechanism
Forgot Swifin Account password
How to check Lumi balance
How to make a Swifin Account payment
How to search products in the online shop
More information on digital currency
Online shop
Restricted account balance limit
What is a digital currency?
What is the Swifin Platform?
When are restrictions imposed on an account?
Where can I use Lumi (AKL)?
Why are AKL transactions FREE of charge?
Why should I confirm changes even when logged in?
Why use a digital currency?
Working with Local Institutions

Referrals

8

Activated Account
Can’t log into mobile app
Individual, Business and Referrals
Invite friends, family and business partners
Pending Account
Rejected Account
Rewards to inspire others
What is an organised community?

Registration

12

Activated Account
Can’t log into mobile app
Forgot Swifin Account password
Forgot Swifin Connect password
How to create your own Swifin ID
How to register a member for a Swifin ID
Individual, Business and Referrals
Pending Account
Register online
Rejected Account
Rewards to inspire others
What is an organised community?

Restrictions

3

AI Transaction Monitoring
Restricted account balance limit
When are restrictions imposed on an account?

Rewards

3

Can’t log into mobile app
Rewards to inspire others
Why are AKL transactions FREE of charge?

Tokens

1

Combo Token

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Known Issues reported by users and workarounds

Can’t log into mobile app
Error login in

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