The value of email communication

Email communication remains a fundamental pillar in business interactions, offering a blend of simplicity, formality, and speed that many other forms of communication cannot match.

Despite the rise of instant messaging apps, email remains the most effective digital communication channel for business. According to surveys, email is considered very important for internal and external communications by over 80% of businesses.

Over 50% of businesses say that email is critical for sales, marketing and customer service.  However, there are many other reasons why email continues to be so valuable in the business landscape and this explain why reliable and secure email communication is crucial in an organised community seeking to connect individuals and businesses to drive interactive exchange of goods and services in an effort to drive and boost trade :

1. Professionalism

Emails provide a professional medium to convey your message. In business settings, this professionalism helps maintain the gravity of the communication and leaves room for detailed, thoughtful exchanges.

2. Documentation

One of the key advantages of email communication is the ability to create an automatic paper trail. Emails can be saved, archived, and easily retrieved, providing a reliable reference for future verification of what was communicated in a manner that is not tied to a particular device you may be using at the time of sending the email so that you can be confident that you can change your devices for example mobile phones and laptops without impacting your emails.

3. Cost-Effectiveness

Compared to other forms of business communication such as postal mail and phone calls, email is incredibly cost-effective. It eliminates the need for physical materials and reduces the time spent on long conversations while ensuring speedy delivery of precise message content.

4. Accessibility

Almost everyone in today’s professional environment has an email account, making it a universally accessible form of communication. Moreover, emails can be accessed from multiple devices and locations, offering flexibility in how and when people manage their communications. Despite this many who do not use their email accounts regularly can easily loose access as dormant accounts are cleaned out by providers. Consistent and reliable email access for the Swifin Community members is therefore essential to maintain uninterrupted access and continuity.

5. Efficiency

Sending an email does not require scheduling and can be sent at any time, making it a highly efficient way to convey information without the need to synchronise times between the sender and the receiver as would have to be the case with real-time voice and video calls. With features like forwarding and CC/BCC, information dissemination becomes swift, simple and can involve all the key participants in a single message.

6. Attachments

The ability to attach files – whether documents, spreadsheets, presentations, or images – enhances the effectiveness of email communication. This allows for comprehensive sharing of information that supports the message in the email.

7. Filtering and Organization

Email services offer robust tools that help users filter, sort, and prioritize emails effectively. This organizational benefit ensures that important communications are highlighted and less critical emails do not clog the workflow.

8. Global Reach

Email communication transcends geographical boundaries easily and quickly. Whether it’s international teams or global clients, emails provide a reliable medium to maintain and extend communications across borders without significant costs.

9. Scalability

As businesses grow, their communication needs expand. Email platforms scale easily, handling increasing volumes of communications without the need for significant adjustments or increased prices.

10. Security

Modern email systems come equipped with robust security features designed to protect sensitive information. Encryption, two-factor authentication, and sophisticated spam filters safeguard the information exchanged, reinforcing the security of business communications.

11. Integration with Other Tools

Many email platforms integrate seamlessly with other business tools such as calendars, task managers, and CRM systems. Integration with transaction systems particularly ensure secure, reliable and swift delivery of vital transactional messages and security information such as password resets, access links and One Time Password (OTP).  This integration facilitates a more cohesive workflow and ensures that all key information and tools are interconnected and easily accessible.


In a digital age where rapid and reliable communication is critical, email stands out as a cornerstone of business communication. Email communication can provide an important audit trail of vital communication between trading parties involved in an exchange of a good or service and can contain such vital information relating to the transaction and manner of execution and delivery agreed between participants. The advanced functionalities, coupled with the inherent advantages of email, underscore its indispensable role in modern business operations. Its adaptability to new technologies ensures that email will continue to evolve and serve as a crucial tool for business communication, networking, marketing, and beyond. It’s not only an efficient way to exchange ideas but offers much more value as a channel for effective business communication. As businesses continue to evolve, the role of email is likely to remain and continue to grow, despite the emergence of instant messaging apps. It is likely that email will adapt to new technologies while remaining a key player in professional communication strategies for business and continue to support modern day exchange of vital business and transactional information that needs to be reliably and securely delivered.

The swifin Mailbox service is designed and implemented to provide all the benefits of a reliable and secure email service. You can click here now to order your Swifin mailbox bundle.

About the author: Linus Sone Etube
Tell us something about yourself.

Get involved!

Register Now!
Enter Email and Password to login. A Swifin Mailbox is required to register. Please get your Swifin Mailbox first.


@peepso_user_154305(Cédric Nisengwe)
Bonjour, j'aimerais demander l'équipe global plus particulièrement monsieur Dr Linus. Cher Linus il ya beaucoup des gens qui n'ont pas accès à leurs comptes et moi aussi y figure à cause qu'on les a suspendus. On nous a demandé de se justifier, nous les avons déjà fait mais ce qui est étonnant c'est qu'on ne les a pas encore ouvrir il ya des mois . Pour le moment monsieur Dr Linus comme c'est vous qui êtes au sommet et que personne ne peut agir dessus je m'incline devant vous afin de vous demander de prendre en considération notre problèmes liés à des comptes suspendus parce que nous voulons les activés en KES comme les autres mais comme sont restés en suspension
c'est pratiquement impossible . merci pour votre aimable compréhension Monsieur Dr Linus , j'attends patiemment et humblement votre bonne réponse en retour.
4 weeks ago