Razortek fiber laser cutting machine is usually used to cutting metal materials, like steel sheet, steel pipe, aluminum, copper, stainless steel, carbon steel, etc.
After sale service
1.Guarantee:24months guarantee of the whole machine.
2.Software issue:Our technician is able to re-install or set up by remote for free.
3.Hardwareissue:Main parts(excluding the consumables) shall be replaced/repairedfree of charge if there is any problemduring the warranty period.
4.Support onlineOur technician is able to teach you online to run the machine or eliminate the fault for free.
5.Training in Razortekfactory ,We are able to train your staff after placed order in our factory for free.
6.On-site training(Recommendedthe most effective way),We are able to send technician to your workshop to do the installation and training. You will need bear the related costs(flight,visa,hotel,training costs, etc.)
Quality control
About Razortek
FAQ
Q1.Before send me an inquiry of the fiber laser cutter , it is better for you to provide me the following information:
what is the working area you need? And what metal and thickness you need cut, so we can recommend you suitable laser power
Q2. If we don’t know how to use the machine, can you teach us?
Yes. We will send you manual and guide video in English, it can teach you how to operate the machine. If you still can not learn how to use it, we can help you by “Teamviewer” online help software. Or we can talk by phone,email or skype.
Q3. How long is the delivery time?
For standard machines, it would be 15-20 days; For non-standard machines and customized machines according to client’s specific requirements, it would be prolong
The whole production procedure will be under regular inspection and strict quality control. The complete machine will be tested to make sure they can work very well before being out of factory. Our machine passed CE Certificate, meet European and American standard, already exported to more than 100 Countries.
Yes. we can do FOB or CIF or DAP price,we will arrange shipment for you. For EXW price, buyer need to arrange shipment by yourselves
Yes,we have CE and FDA
1. After confirming order details, we will make Proforma Invoice or draft Alibaba Trade Assurance for you.
2. After receiving 30% deposit will start test machine . Ensure the excellent performance.
3. After tested the machine, will pack and send out.
4. When you received the machine, there have user manual and video guide you install,operate and maintain.At the same time our engineer will provide online service.
Contact information
Cherry Sun | Sales Manager
RAZORTEK CNC CO.,LTD
Email: export03@razortekcnc.com / WhatsAPP:+8613184081691
Web:www.razortekcnc.com
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